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AI Chatbot
Most small-business phones ring all day for the same five questions — and the calls that actually matter still go to voicemail after 5pm.
You hire people to do skilled work, not to repeat your hours, your address, and your pricing all day. An AI chatbot answers those questions on your website instantly, qualifies serious inquiries, and drops the details in your inbox so you only talk to leads who are ready to buy.
What this looks like in practice
A local HVAC contractor gets 40+ messages a week after hours — quote requests, emergency service, availability. The chatbot handles the easy ones immediately, asks a few qualifying questions on the rest, and sends a short summary to the owner’s email. He now books Monday morning from Friday night inquiries instead of losing them to whoever called back first.
What's actually configurable
Every knob, laid out
This isn't a generic widget — every part is tuned to your business during setup, and most of it stays editable through the dashboard once you're live.
Content & knowledge
The bot answers from your real content — not generic AI guesses. Upload once; update any time.
- Upload spreadsheets, PDFs, text, or Markdown — menus, FAQs, pricing, policies, product lists
- Enter content manually for anything that isn’t already in a file (hours, phone tree, after-hours procedure)
- Re-index automatically when you upload a new version — no re-quote, no dev ticket, live in minutes
- Retrieval-grounded answers — if an answer isn’t in your content, the bot says so instead of inventing one
Voice, tone, and behavior
The bot sounds like your business — not a call-center script. You control personality and the opening line.
- Configurable system prompt — tone (formal, friendly, blunt), boundaries, and escalation rules
- Editable welcome message — the first thing visitors see when the bubble opens
- Refusal behavior you can tune — what the bot says when a question is genuinely out of scope
- Qualification flow — which questions the bot asks before it hands a lead off to you
Look & feel
Matches your brand so it looks built-in, not bolted-on.
- Custom primary color pulled from your brand palette
- Light or dark theme to match your site
- Bottom-left or bottom-right widget position
- Custom header title on the widget
- Widget shows your brand, not mine — no “Powered by” byline in the chat window
Lead capture & handoff
The bot doesn’t just answer — it delivers qualified leads into the inbox or CRM you already check.
- Automatic lead qualification — name, contact, reason for reaching out, urgency
- Conversation summary emailed to you (or a shared inbox) when a lead qualifies
- CRM drop-in — HubSpot, Pipedrive, Zoho, Monday, or whatever you already use
- Clean handoff to a human when a question is out of the bot’s depth
Reporting & visibility
See what customers are actually asking — and where the bot is earning its keep.
- Full conversation history with searchable transcripts
- Stats dashboard — message volume, top questions, qualified-lead count, response times
- Weekly activity email summarizing what the bot handled for you
- Flagged conversations for review when the bot hedges or hands off
Usage & cost control
Predictable spend, no surprise bills — you set the ceiling up front.
- Monthly message allowance scoped to your expected volume
- Per-domain allowlist — the widget only runs on the sites you approve
- Bring-your-own LLM key — works with any OpenAI-compatible provider (OpenAI, Anthropic, OpenRouter, HuggingFace, and others) so inference cost stays transparent and you’re never locked in
- Hard monthly budget cap at the API provider to prevent runaway usage
Data isolation & compliance
Your content and your customer conversations stay yours.
- Tenant-isolated storage — your data is never shared with another business
- Row-level security enforced at the database layer
- One-click data export for GDPR or customer requests
- Account-delete endpoint to remove all tenant data on request
Installation
One line of code — no developer needed, no new platform for your team.
- Single <script> tag — works on WordPress, Squarespace, Wix, Webflow, Shopify, or a custom build
- Live in under 10 minutes once your content is loaded
- No CMS plugins, no rebuild of your site, no code changes
- Domain allowlist enforced so the widget only activates on sites you own
Common questions
Frequently asked
How does the bot actually answer customer questions?
It’s a retrieval-augmented (RAG) bot — every answer is grounded in documents you’ve uploaded. When a customer asks something, the system finds the most relevant snippets from your content and the LLM composes the reply from that. If an answer isn’t in your content, the bot says so instead of making something up.
How do I update what the bot knows?
Upload a new version of the document, or paste updated text in the dashboard. Changes are live within a minute or two — no redeploy, no dev ticket, no waiting on me.
Can the bot hand off to a human?
Yes. When a conversation hits a complex question, a complaint, or a bot refusal, it captures the details and emails a summary to you (or drops it into your CRM). You follow up on your terms — no lost leads while you were closed.
Can I change the tone or personality?
Yes. There’s a system prompt you can edit any time — formal, warm, blunt, playful — plus a configurable welcome message and refusal behavior. Most clients dial in the tone in the first week based on real conversations, then leave it alone.
What does it cost to run?
Two pieces: a flat monthly platform fee that covers hosting, the widget, document storage, and reporting — plus LLM inference, which you pay directly to your API provider on your own key. Concrete numbers for both are confirmed in the fixed-price quote after the discovery call, based on your expected volume and the model you want to use.
Does my customer data get used to train AI models?
No. Your content and the conversations that happen on your widget are isolated to your tenant and are not used to train any model. You can export or delete the data any time.